Watch the crew work.
Pick a worker to follow its job from the first message to your OK, or watch all seven take one order from start to finish.
Step 1 of 17
Al Noor Hotel emails a price request with an Excel sheet of 42 lines. The Inbox sees a price request and passes it to Quotes.
Read it as text
- Al Noor Hotel emails a price request with an Excel sheet of 42 lines. The Inbox sees a price request and passes it to Quotes.
- Quotes reads all 42 lines and finds 39 in your catalog. It marks the other 3 for a person.
- Lina settles the 3 lines and approves the quote. Lina, sales desk
- The quote goes back by email as a PDF, in English and Arabic.
- Two hours later the hotel sends its order as a PDF, with the quote’s number on it.
- Orders takes the prices from the quote, checks the hotel’s credit and finds 18 of the 30 cartons on the shelf.
- Sara approves the order. Sara, order desk
- The order goes into your system, once.
- An order for the 12 short cartons goes to the supplier, and Purchasing keeps an eye on it.
- The supplier answers on WhatsApp: 8 now, 4 next week.
- Purchasing finds the order this delays, and Omar accepts the new dates. Omar, buyer
- Orders sends Warehouse the 18 cartons on the shelf to pick, oldest batches first.
- Faisal checks the delivery note and confirms it. Faisal, storekeeper
- The supplier’s invoice for the first 8 cartons arrives as a PDF.
- Finance matches it to the order and the delivery. It is 4% over the agreed price, so Huda holds it. Huda, accounts
- The hotel writes on WhatsApp: one carton arrived crushed.
- Customer care sees it is inside the return window. Nour approves a pickup and a credit note. Nour, customer care
A simulation with made-up names and figures.
Who does what
Inbox
Getsevery email and WhatsApp message
Giveseach one to the right worker
Says OKThe inbox owner, only when it isn’t sure
Quotes
Getsa price request, often an Excel sheet
Givesa priced quote as a PDF, with its email
Says OKYour sales desk
Orders
Getsan order, as a PDF or on WhatsApp
Givesthe order in your system
Says OKYour order desk
Purchasing
Getsa supplier’s reply
Givesupdated dates
Says OKYour buyer
Warehouse
Getsa delivery note
Givesgoods checked in
Says OKYour storekeeper
Finance
Getsa supplier invoice, as a PDF
Givesa checked bill
Says OKYour accounts team
Customer care
Gets“Where is my order?”
Givesan answer from your records
Says OKYour customer care team
Bring a week of messages.
We’ll run the crew on your own mail and show you what it would take off your team’s hands.
Book a free back-office review